The website www.dearller.mx allows its users to purchase various products as well as contract different services in a reliable, safe and comfortable manner. In order to provide our users with a comprehensive service in the acquisition and/or contracting processes through this website, users must adhere to and fully accept the terms and conditions established in these General Conditions of Sale. In the event that said users do not agree in whole or in part with the provisions of these General Conditions, they must refrain from purchasing and/or contracting the products and services offered through this website. Given the importance of the above, it is highlighted that the acquisition and/or contracting of products or services through this website implies acceptance of these general conditions.

1. 
   DEFINITIONS.

Website. The website available through the domain www.dearller.mx .

Available product. Individually, this will refer to all types of goods, as well as all types of services, regardless of their nature, that are available on the website for purchase, acquisition or contracting, even free of charge. When more than one available product is referred to, these will be referred to as "available products".

Purchased product. Any type of good, as well as any type of service, regardless of its nature, once it has been purchased, acquired or contracted by users of the website. When reference is made to more than one purchased product, these will be referred to as "purchased products".

User. Any person, regardless of their nature, who makes use of the website, especially if they purchase or acquire, intend to purchase or acquire, contract, or intend to contract the products available through the website.

Owner. The owner or holder of the website, which for all legal purposes is RODBOJO IMPORTS & EXPORTS SA DE CV , will be the only person who markets the products available on the website and may be contacted through the following means of contact:

Phone: (871) 222 3910

Email: info@rodbojo.com

Address of the owner. For all legal purposes, the address of the owner shall be understood to be located in Coahuila de Zaragoza, specifically at:

Av. Torreon #8820 Col. Nueva Laguna Sur CP 27110 Torreon, Coahuila

RFC of the owner. The federal taxpayer registry of the owner is: RIA171130I70.

Purchase order. Document generated on the website that will contain the set of products purchased by the user, and that the owner agrees to deliver and/or carry out.

If the user wishes to consult the terms and conditions that regulate the use of the website, he/she may do so by accessing the following electronic address: https://dearller.mx/pages/terminos-y-condiciones.

You can consult our privacy notice at the following electronic address: https://dearller.mx/pages/aviso-de-privacidad.

1. 
   FROM THE USER.

For all legal purposes, the user will be considered to be a person with legal capacity to contract and be bound by the terms of this document. In this sense, all users of the website have the obligation to use the website responsibly and correctly, for which reason the user agrees to:

To purchase, acquire or contract the products available legally and in the event that the user becomes aware of any circumstance that could legally affect the activity carried out through the website, he/she will inform the owner immediately.

Do not make any purchase or acquisition in a simulated or fraudulent manner. If it is proven that the user has carried out any such activity, it may be cancelled and the corresponding authorities will be notified.

Provide truthful information when required to contract, acquire or purchase available products, even free of charge.

The website is primarily aimed at users residing in the Mexican Republic, therefore, RODBOJO IMPORTS & EXPORTS SA DE CV does not guarantee that the website complies with the legislation applicable in other countries. In this regard, the owner declines any liability that may arise from the use of the website outside the Mexican Republic.

Likewise, please be advised that these conditions may be modified at any time, and therefore the user is responsible for checking any updates made to this document. However, in the event that the user purchases, acquires or contracts any of the products available on the website, those published at the time the contracting, acquisition or purchase is requested will apply.

III. PURCHASE OR ACQUISITION PROCESS.

Duly registered users may purchase, acquire and/or contract the products available on the website, for which they must follow the procedures enabled for this purpose, provide the data requested and, where appropriate, make the corresponding payment.

Once the user completes the acquisition and/or contracting procedure, he/she will be able to obtain the purchase order. This document will specify the products acquired, that is, the goods and/or services that have been purchased, acquired and/or contracted by the user.

The purchase order must include, among other things, the date on which the products will be delivered, the services performed, or the service will begin to be provided to the user. In the event of any non-compliance by the owner, or the purchased product is not available, the user must report it to the owner so that the latter can take the measures it deems appropriate to satisfy the user's requirements, or, where appropriate, return the payment received. Such reports must be submitted through the following email: info@rodbojo.com.

The owner may send the user the purchase order, as well as the invoice for the same, provided that the user has provided the necessary data for this purpose.

If the user considers it appropriate to make a clarification regarding his/her data or the products purchased, he/she may do so through the following email: info@rodbojo.com.

Unless otherwise expressly stated, the owner is not the manufacturer of the products available on the website, therefore, the user must not only consider the information provided on the website, but must also pay attention to the information, instructions and warnings included in the labeling, manuals and descriptions that accompany the purchased products.

Any activity carried out through the website may be recorded and/or stored by the owner exclusively for the following purposes:

1.- Keep a record of purchase orders and payments made through the website for the purposes of quality service and customer service.

2.- To constitute a means of proof of the operations carried out on the website, for any legal matter of its competence or interest.

3.- Improve the services provided through the website, among other things, to make the user interface more user-friendly, facilitate the acquisition and/or contracting of available products, as well as to make recommendations to the user based on their preferences.

In any case, the provisions regarding the protection of personal data will be observed, and any questions or clarifications that may arise in relation to this point, or to the exercise of the rights established in favor of the user in terms of the protection of personal data, may be consulted in our privacy notice, which, as mentioned, may be consulted at https://dearller.mx/pages/aviso-de-privacidad.

1. 
   PRICES AND PAYMENT METHODS.

The prices displayed on the website are final and include taxes, and will be presented in Mexican pesos, unless otherwise indicated and applied by legal requirement.

Unless otherwise indicated, the prices of the available products do not include shipping costs, so the cost of shipping may be added to the total amount if it is managed by the owner, or it may be covered by the user directly if this option is available. In this case, the user will consult the available shipping methods and costs and freely choose the one that he or she considers most appropriate to his or her needs.

In no case will additional products or services be added automatically, the user will only cover the cost of the products purchased, and in the event that any additional charge is made, it must be reported to the owner immediately through the following email: info@rodbojo.com.

The prices that may be displayed may be modified at any time by the owner; however, any changes made will not in any way affect the orders, purchases or contracts for which the user has obtained the purchase order.

Payments will be accepted through:

- Credit card

- Debit card

- PayPal

- Bank transfer

Any payment made will be subject to verification, and the purchase order will therefore be generated once the funds (regardless of the payment method used) are available to the holder, or it is verified that the payment has been authorized by the financial institution or payment operator. The holder assumes no responsibility for rejections or delays in payment authorizations by financial institutions or payment operator companies. In these cases, purchases may be cancelled unilaterally by the holder, refunding the user the amounts that may have been paid; likewise, in the aforementioned cases, the shipment or delivery of the purchased products may be suspended or delayed without any liability for the holder until the corresponding payments are made.

The user agrees that charges may be made at the time of requesting the available products, that is, prior to receiving the goods, products or services that he/she acquires, purchases or contracts.

1. 
   DELIVERY.

In cases where physical delivery of the purchased products is required, this will be carried out within the following territory: throughout the Mexican Republic.

Except in cases where there are unforeseen or extraordinary circumstances, or those arising from the customization of the purchased products, these will be delivered within the period indicated on the website through the shipping method selected by the user. In any case, the maximum delivery period will be 30 calendar days from the date of issue of the purchase order. Likewise, home deliveries will be made on working days.

If for any reason attributable to the holder the delivery date cannot be met, the user will be contacted to inform him of this circumstance and he may choose between continuing with the purchase, establishing a new date for delivery, or cancelling the purchase order with a full refund of the amounts paid.

If delivery of the purchased products is impossible due to the user's absence, they may be returned to the owner or sent to the storage centres of the company responsible for delivery. In such circumstances, this situation must be noted by means of a notice posted at the address indicated for delivery, indicating the way in which the purchased products may be sent back to the user, or the place where the user may collect them.

In cases where the user must collect the purchased products at a specific location, and more than 30 days have passed since the purchased products were available for delivery, and they were not delivered for reasons beyond the control of the owner, it will be understood that the user wishes to withdraw from the purchase order and it will be cancelled. Consequently, the payments received from the user will be returned, except for the additional expenses that the owner has had to make. The maximum period to make this return will be 14 calendar days, from the date on which the relationship is terminated.

In the case of purchase or acquisition of goods, it will be understood that the delivery of the acquired products will be made at the time when the user or a third party authorized by the user takes physical possession of said products, which will be accredited by the signature of receipt of the order at the address indicated for delivery.

For the purposes of article 2249 of the Federal Civil Code, it will be understood that the sale is finalized from the issuance of the purchase order, so from that moment on, the user will obtain ownership of the acquired products; however, the user will assume responsibility for the care of the acquired products, as well as the risks involved in their possession, use or storage from the moment of delivery.

1. 
   USER RIGHTS.

In cases where the user acquires the products available through the website, he/she will be assisted by all the rights that as a consumer have been established in his/her favor in the laws of the Mexican state, and specifically the following:

1. a) To know, prior to the purchase and/or contracting, the total amount to be paid for the goods, products or services offered through the website.
2. b) In cases where the user acquires goods for human or animal consumption, prior to the purchase, the user will have the right to know the elements, substances or ingredients from which they are made or integrated, as well as: their properties, characteristics, expiration date, net content, drained weight or mass, warnings related to their consumption and conservation.
3. c) Without prejudice to the provisions of tax legislation, the user shall have the right to receive the invoice, receipt or receipt for the products purchased, which may be included or attached to the purchase order and must contain the specific data of the acquisition, purchase, contract or any operation carried out that has generated a cost for the user.
4. d) In cases where the user acquires imported products, he/she will have the right to know the origin of the products, the places where they can be repaired, the instructions for their use in Spanish, and the guarantees that may be applicable.
5. e) That the information you provide will be treated confidentially, and therefore may not be disclosed or transmitted to other suppliers or sellers outside the transaction, except by court order.
6. f) To know, prior to the conclusion of the transaction, the physical address, telephone number and other data necessary to file claims or request clarifications from the owner.
7. g) In the case of goods or products, the user shall have the right to withdraw from the acquisition or purchase of the products purchased, without the need to provide justification for a period of 3 calendar days and, in the event that the products need to be sent to the user, until they have been sent by the owner. In these cases, the user shall have the right to a full refund of the payments made. The user may withdraw from the acquisition, purchase or contract made through the following email: info@rodbojo.com.

Likewise, the user will have the right to return the purchased products within a period of 10 calendar days from the date on which the goods or products were received. In these cases, the user will only have the right to be reimbursed for the cost of the goods or products purchased, and will not therefore have the right to be reimbursed for the expenses incurred by the owner to deliver said objects. The user may inform the owner of his intention to return the goods or products by the means indicated in the previous section. He may also go directly to return the purchased products to the following address:

Av. Torreon #8820 Col. Nueva Laguna Sur CP 27110 Torreon, Coahuila

When the return involves sending the product to the owner, the user will be responsible for the shipping costs. In addition, the user will be responsible for any decrease in the value of the purchased products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods or products purchased.

For personalized products, or those that may deteriorate or expire quickly, as well as optical media that store music or video without packaging, and products that for hygiene or health reasons are received sealed and said seal has been removed after delivery, returns will not be accepted.

The user agrees that all returns must be made using the original packaging, including the instructions and documents that may accompany the goods or products, and a copy of the invoice, receipt or proof of purchase must be included.

In the case of services, the user may not withdraw from their purchase or contract once these have been completed. In any case, they may only make a claim for a deficiency in the quality of the services. When these are still being performed, the user may withdraw from them by paying 30% of the total cost, plus the expenses incurred by the owner to carry out the user's requests.

In the case of services accessed through a license or subscription, the user will have the right to cancel them, covering only the total cost of the period in which the cancellation is made. It will be up to the user to continue receiving the services until the date on which they have been paid for.

In any of the aforementioned cases, the user must communicate his or her decision clearly and unequivocally.

On the other hand, in cases where the user considers at the time of delivery that the items received do not conform to what was stipulated in the purchase order, he/she must contact the owner immediately and let him/her know of the defect, or, where appropriate, that he/she has received items other than those requested, using the following email address for this purpose: info@rodbojo.com.

When the user receives products other than those requested, he/she must return the products he/she has received and the owner must send back the products actually purchased by the user. In these cases, all shipping or transportation costs will be borne by the owner.

When the user considers that he/she has received a defective product, the user will contact the owner through the indicated means of contact and will be informed of the way in which the products will be returned, and once they have been reviewed, he/she will be informed within a reasonable period of time whether a refund or, where appropriate, the restitution of the same is appropriate. This period may not exceed 10 calendar days.

The refund or restitution of the product will be made as soon as possible and, in any case, within 15 days following the date on which the refund or restitution of the item is confirmed. In cases where a refund is required due to a defect in the product, the user will be reimbursed for all expenses incurred by the user, including delivery costs and expenses incurred in carrying out the return.

The user will enjoy the guarantees that he/she may acquire or contract through the website itself, on the products purchased, in the terms legally established for each type of product, the owner being responsible for the defects that the products present within the period established in the guarantee that is acquired, if applicable.

In addition, the user may make use of the guarantees included in products manufactured by third parties other than the owner. In these cases, the user may contact the brand or manufacturer of the product to exercise his rights during the period in which the guarantee is valid.

VII. EXCLUSIONS OF LIABILITY.

The user releases the owner from any liability in the following cases:

When there is a failure to comply with the obligations of the holder and this is generated by causes beyond the control of the holder, whether due to chance or force majeure, or due to the non-compliance of a third party on whom the holder depends in order to comply with the obligations under his charge.

When the faults mentioned in the previous paragraph generate a loss of profits (in any form, including: loss of income or anticipated savings, additional expenses, or failure to comply with the user's obligations to third parties) or any direct or indirect loss suffered by the user, provided that this was not reasonably foreseeable by the parties at the time the acquired products were acquired, purchased or contracted, the owner shall not be liable for such losses.

The same shall apply when the aforementioned faults occur due to a breach by the company responsible for making the delivery, or when the same faults arise from events such as those mentioned below: strikes, road closures, acts of vandalism, demonstrations, and in general any activity outside the control of the owner that delays delivery or causes damage or loss of the product. The above shall also apply when the aforementioned acts generate a delay, suspension or malfunction of the contracted services.

In the cases mentioned above, the obligations of the holder will be suspended during the period in which he is unable to comply with his obligations and he will have an extension of the period to comply with them for a period of time equal to the duration of the cause that motivates the non-compliance, plus the time originally granted to comply with them. The holder will use all reasonable means to find a solution or an alternative that allows him to comply with his obligations despite the circumstances that affect him.

The owner shall not be liable when failure to comply with its obligations to the user arises from a law, decree or administrative order, or from a court order.

The owner will not be responsible for the misuse and/or wear and tear of the purchased products that have been used by the user. Likewise, when the user decides to return the purchased products, in no case will the owner be responsible for an erroneous return made by the user. It will be the user's responsibility to return the correct product.

Likewise, the owner will not be held liable when there are insignificant, minimal or imperceptible differences between the product received and the image that may have been shown to promote the good or product.

VIII. NOTIFICATIONS AND COMMUNICATION BETWEEN THE PARTIES.

By using this website, the user accepts that most communications with the owner will be electronic, that is, through email or notices posted on the website.

The user may send notifications and/or communicate with the owner through the contact information indicated in these Conditions and, where applicable, through the contact spaces that are enabled on the website.

Likewise, unless otherwise stipulated in the purchase order or in the product advertisements, the owner may contact and/or notify the user by email or directly at their address, if this has been provided.

1. 
   WAIVER AND NULLITY.

No waiver by the owner of a specific right or legal action in his/her favor will constitute a waiver of other rights or actions derived from a contract or from these General Conditions, nor will it exonerate the user from compliance with his/her obligations. In cases where the owner waives any of his/her rights or actions, he/she must do so in writing, specifically indicating the right or action waived, and, where applicable, indicating the terms for this to take effect.

Likewise, when the owner fails to make a request to the user regarding compliance with his obligations, in no way can it be understood that such omission implies any waiver of the rights or actions that the owner has in his favor. Nor will it be understood that the user has complied with the obligations.

If any of the parts of these General Conditions were declared null or void by a final decision issued by a competent authority, the rest of the clauses and content will remain in force, without being affected by said declaration of nullity.

1. 
   INTEGRITY OF THE AGREEMENT.

These General Conditions and any document expressly referred to herein, as well as the images and texts included in the description of the available products, shall constitute the entire agreement between the user and the owner in relation to the acquisition, sale, contract, or any legal act carried out by them; and replace any other previous pact, agreement or promise established verbally or in writing by the same parties.

1. 
   DATA PROTECTION.

Any personal information or data that the user provides to the owner during a transaction on the website will be treated in accordance with the provisions of the data protection policies (which can be consulted in our privacy notice, available at the following electronic address: https://dearller.mx/pages/aviso-de-privacidad). By using the website, the user consents to the processing of said information and declares that all the information or data provided is true.

XII. APPLICABLE LEGISLATION AND JURISDICTION.

Access, navigation and use of the website, as well as the acquisition, purchase and/or contracting of the products available through it, shall be governed by the laws applicable in the Mexican state, specifically in Coahuila de Zaragoza.

Any controversy, problem or disagreement related to the interpretation or application of these General Conditions will be subject to the ordinary jurisdiction of the courts that correspond according to law in the place referred to.

Last modified: 01/09/2022